Mills Chody - solicitors LLP

 

What to do if you are dissatisfied

We sincerely hope that all our clients will be satisfied with the legal service that we provide. However, if you should feel that you are not receiving the service that you hoped for, please tell us. We will try to put it right as quickly as possible.

If you have a complaint, mention it first to the person looking after your matter. Research shows that most complaints are as a result of misunderstanding or poor communication.

If you are still unhappy after that, you should contact the partner in charge of the department, or in his absence the Practice Manager. It would be helpful if you could put your complaint in writing remembering to keep a copy for yourself. We will acknowledge your complaint within 48 hours and carry out an investigation.

After investigation, the partner in charge/Practice Manager will contact you about the problem and then write to you confirming what we will be doing about it within 14 days of the acknowledgement being sent to you. This will be at no extra cost to you. If you are still unhappy with the outcome, we would ask you to record a formal complaint in writing addressed to the Senior Partner.

In the unlikely event that you are still not satisfied, you can contact The Legal Complaints Service for advice on whether you have grounds to complain. The Legal Complaints Service helpline telephone number you should ring is 0845 608 6565